Customer Service

How you treat your customers is vital in Business growth and relationships building. Bad service can destroy and turn away more customers than any other factor in any business. “Customer Service is ultimately treating customers the way we want to be treated”. It is this motto that forms the foundation and principle for this half day or full day Program. Communication, managing expectations, building rapport, loyalty, attitude, teamwork, consistency and handling complaints are just some of the topics covered.

This Program provides excellent learning strategies, role plays, group discussion/activities and challenges. We use real life examples from participants to ensure the Program is relevant and meeting the needs of your Organization and the participants.

Having had exposure to Customer Service in various Industries, Educall understands the many challenging situations faced in Business. We will tailor a Program specifically to your Organizational needs and wants. We take that extra step in ensuring that you are the most important customer from the initial contact. After all you never get a second chance to make a first impression.

Conflict Management/Communication

Communicating effectively can empower and build a fantastic team. Many workplace conflicts and misunderstanding occur due to a lack of communication between staff, customers and Management. This Program is designed to meet the challenging needs of your staff to better equip them with strategies and new approaches to resolving conflict and communicating effectively in the workplace.

Topics include; conflict management approaches and techniques, dealing with different personality types, assertiveness, bullying, diversity, verbal and non-verbal communication, empathy, listening techniques, voice projection, team work, communication plans and barriers to effective communication.

This Program will definitely build and develop professionally the conflict management and communication skills of your staff to ensure they build on relationships and succeed in all areas of their personal and work lives.

Real life examples, role plays, group interaction, discussion, icebreakers and games are just some of the activities to make the Program enjoyable, fun and challenging.

Time Management

Educall knows that Time is your most valuable resource, therefore we won’t waste it!

If you want to increase your efficiency, productivity and Organizational and personal goals then this Program is for you. How to manage time, creating more time strategies, delegating, limiting interruptions, prioritising, smart goal setting, planning, saying no, assertiveness, dealing with email and telephone interruptions are just some of the topics covered.

Avoiding distractions, procrastination, checklists, deadlines, eliminating unnecessary time wasting activities are also delivered. This Program will assist participants to identify their time wasters and instil some necessary strategies, tips and tools to better manage their time at work and home.

This Program can be customized specifically to the needs of your organization and can be delivered in a full day, on-site or at a suitable location.

Real life scenarios, role plays, group interaction and games are applied to make the Program enjoyable, fun and challenging.

Other Services

  • Bullying and Harassment
  • Advanced Communication
  • Assertiveness
  • Managing Stress
  • Presentation & Public Speaking
  • Outstanding Customer Service
  • Dealing with Difficult Situations
  • Conducting Effective Meetings
  • Workplace Etiquette
  • Cultural Awareness & Diversity
  • Effective Leadership & Management
  • Managing Performance
  • Local Government Essentials
  • Stakeholder Engagement & Influencing Skills
  • Negotiation & Mediation
  • OH&S - Manual Handling
  • Train the Trainer
  • Instructional Design
  • Facilitation/Business Consulting